delivery & returns
we now ship worldwide, internationally all over the world! note that orders from outside european union may suffer additional duty charges according to local custom regulation, while all european union orders are free of additional duty charges.
all orders ship out of our warehouse in verona, italy. delivery times start from the date the order is shipped, not the date the order is placed on the website. of course, delivery times vary depending on the destination country.
here is an approximate timeline of when you can expect your manebí order (but don't take it too serious!):
timeline starts from shipping date, so consider 2-3 working days for the order to be internally processed.
italy - 1-2 working days
other eu countries - 3-5 working days
us & canada - 5-7 working days
australia - 5-7 working days
russia & other countries - 5-7 working days
manebí cannot be responsible for unanticipated delays.
AGREE TERMS: ORDERS FROM OUTSIDE EUROPEAN UNION MAY SUFFER DUTY CHARGES ACCORDING TO LOCAL CUSTOM REGULATION
following european regulation, we now accept returns within 14 days of purchase for a refund or exchange. we will accept a return on manebí items that are in new condition, unworn, unwashed and free of damages. products must keep the original label and must be sent back inside the original packaging. manebì will do a quality check of the returned product and will issue the refudn only if it meets the return policy conditions. purchases must be made directly at manebi.eu. if you purchased with another retailer, please contact them directly to coordinate a return.
when returning a product, fill-in the return module you receive inside the package, indicating the order number, your name and surname, the product code, the product name, the quantities you're returning and the reason of the return (wrong size, defective item, wrong product). then, prepare the package with the product you want to return in its original packaging together with the return module. finally, ship your return to:
manebì c/o gruppo sinergia
via artigianato 32, 37064
povegliano veronese (vr), italy
for orders from outside european union, please write on the package "this is a ritorno in franchigia", specifying the invoice issued by the customs duties you paid to receive the package in case you had to pay duty charges.
the return will be free of charge only in case of a defective product, and manebì will cover the whole amount.