delivery & returns

DELIVERY

we now ship worldwide! please note that orders from outside european union may suffer additional duty charges according to local custom regulation, while all european union orders are free of additional duty charges

 

all orders ship out of our warehouse in italy. We do our best to process and ship your order as fast as wind, usually 2-3 working days processing time. During holidays this can be slightly extended.

If your order has been placed during the weekend or on a holiday, we'll start processing your order on the following working day

after the order is processed by our team (allow us 2-3 working days) shipping will take approximately the following:


italy - 1-3 working days

eu countries & new eu countries - 3-5 working days

us & canada - 5-7 working days

australia - 5-7 working days

russia & other countries - 5-7 working days

we work with the best forwarders partners worldwide to provide the best possible service! manebí cannot be responsible for unanticipated delays (e.g. strikes, customs procedures, etc.)

 

delivery costs

italy - 4€

eu countries - 9€

new EU countries - 19€

us & canada - 4€ + 5€ per item

australia - 4€ + 5€ per item

russia & other countries - 29€

 

AGREE TERMS: ORDERS FROM OUTSIDE EUROPEAN UNION MAY SUFFER DUTY CHARGES ACCORDING TO LOCAL CUSTOM REGULATION

 

 

return policy


returning an item couldn’t be easier. try your shoes on in the comfort of your own home and if you need to send them back, you have 14 days from the date you received your order to exchange or return. We will collect from your home, work or an alternative address

Manebì will deduct from the refunded amount the cost of the return process, which will be:
•    Italy – 10€
•    Rest of the world – 15€

shipping is complimentary on all exchanges, although customers outside the EU are responsible for taxes and duties

please make sure your items are returned new, unused, with the original labels and inside the original packaging. Returns that do not meet our policy will not be accepted and will not be refunded. returns are accepted only on purchases made directly at manebi.eu

please contact our customer care team by emailing support@manebigroup.com if you have any further questions

 

how to make your return


if you’d like to return a product, just follow these simple steps:

  1. contact our customer service at support@manebigroup.com, indicating your name and order number
  2. we’ll organize the pick-up for you: agree with our customer service on the address and pick-up date
  3. depending on your shipping country, we’ll use 2 carriers:
    • Rest of the world (DHL): our customer service will send you by e-mail the waybill label that you’ll have to print and attach to the package
    • Italy (SDA): our customer service will only confirm you the pick-up and the carrier will come at your address with the waybill label to be attached to the package (no need to pre-print or label anything on the package!) 
  4. fill-in the return form you received inside the package
  5. prepare the package with the product/s you’d like to return in the original packaging together with the return form
  6. easily wait for the carrier to come and pick-up your package


Manebì will deduct from the refunded amount the cost of the return process, which will be:
•    Italy – 10€
•    Rest of the world – 15€

 

If you don’t want us to take care of the return, you can still ship autonomously your package at your charge (shipping expenses for the return won’t be refunded), with the product/s you want to return in its original packaging together with the return form to:

manebì c/o gruppo sinergia
via artigianato 32, 37064
povegliano veronese (vr), italy

for orders from outside european union, please write on the package "this is a ritorno in franchigia", specifying the invoice issued by the customs duties you paid to receive the package in case you had to pay duty charges

 

refunds


manebì will check the quality of the returned product and will issue the refund only if it meets the return policy conditions. returns are accepted only on purchases made directly at manebi.eu. You’ll receive the refund on the same payment method used for the original purchase

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly

please note that refund times can vary depending on different payment providers

the refund will always include the product/s amount of the item/s you are returning. the shipping costs will be refunded only in case of wrong, defective or damaged products

Manebì will deduct from the refunded amount the cost of the return process, which will be:
•    Italy – 10€
•    Rest of the world – 15€