Frequently asked questions

 

Orders

1. How do I make a purchase?

Purchasing from manebi.eu is easy:

- Check our products and let you inspire by our travel mood
- If you already know what you are looking for, use the menu in the navigation bar or the search bar to find your dream product right away
- Once you have found the right product, select your size and quantities and use the "add to cart" button underneath
- Review the items in your shopping bag by selecting the "shopping bag" icon at the top right of the page
- Click on "checkout" to proceed, add shipping and payment details to complete your order
- If you already have a Manebí account, you can log-in and checkout faster using saved shipping and payment details

2. How do I update my order?

If you need to make a change or cancel your order please contact our customer service. Since we try to process our order as fast as possible to get to you in the shortest time, contact us short after your order is placed and we will do our best to help you out!

3. How do I use a promo code?

You can enter your promo code at checkout. Enter the code exactly how it appears and apply. Promo codes can't be cumulated with other promotions and will not apply to sale items unless otherwise specified.

4. What forms of payments does Manebí accept?

Manebí accepts payments from all kind of credit cards (Visa, Mastercard, American Express) and from Paypal.

 

1. How do Manebí fit?

Before making a purchase, you can check our size chart in the dedicated section: https://manebi.eu/size-chart/. Most Manebí fit true to size and are available in EU sizes. Due to the nature of our hand stitched shoes, sizing may vary by style. Please check on each product page for specific sizing recommendations! Your Manebí will also slightly stretch with wear and naturally conform to the shape of your feet.

2. How long does a pair of Manebí last?

Manebí espadrilles are perfect shoes for your travels but they won’t last forever. If your Manebí incur any unfortunate damages due to manufacturing contact our customers and we'll be more than happy to help you with care tips or to help you in getting a new pair! For purchases made with other retailers, please reach out to the place of purchase.

3. Are Manebí waterproof?

Manebí don’t do well in the rain so we recommend you avoid stepping in wet areas. Our sole presents, besides 100% natural jute, a thin natural rubber layer that protects jute from humidity and the contact with water. The jute bottom of our espadrilles should never get wet. You can keep your Manebí in good shape longer by keeping them dry.

4. How do I clean my Manebí?

A damp cloth can remove dirt from the upper of your Manebí. We also recommend mixing a little laundry detergent with water in a small cup and use an old toothbrush to gently brush your jute sole. For your Manebí in suede we recommend to apply a modest amount of vinegar with a soft rag or towel. Let it dry and then agitate with a suede brush. Make sure to not get the soles wet! Please email us for any other cleaning instructions.

Fitting & Care

 

1. When will my order ship out?

We do our best to process and ship your Manebí as fast as we can, usually 2-3 working days processing time. During holidays, this can be slightly extended. If you placed your order during the weekend or on a holiday, we'll start processing your order on the following business day. You should receive a shipping confirmation email with tracking as soon as your order ships out.

2. When will I receive my order?

All orders ship out of our warehouse in Verona, Italy. Delivery times start from the date the order is shipped, not the date the order is placed on the website. Of course, delivery times vary depending on the destination country.

Here is an approximate timeline of when you can expect your Manebí order (but don't take it too serious!):

Timeline start from shipping date, so consider 2-3 working days for order to be internally processed.

Italy - 1-2 working days
Other EU countries - 3-5 working days
US & Canada - 5-7 working days
Australia - 5-7 working days
Russia & other countries - 5-7 working days

Manebí cannot be responsible for unanticipated delays.

3. How can I track my order?

Refer back to your shipping confirmation email to track your package. If you did not receive a confirmation email with the tracking number, please contact our customer service so we can help you.

4. How much do I have to pay for shipping?

Standard shipping charges vary by country:

Italy - 4€
Other EU countries - 9€
US & Canada - 4€ + 5€ per item
Australia - 4€ + 5€ per item
Russia & other countries - 29€

5. Do I have to pay for any additional duty charges?

Orders from outside European Union may suffer duty charges according to local custom regulation. All European Union orders are free of duty charges and the only thing you have to pay is the standard shipping charge.

6. What is the return policy?

We want you to fall in love with your Manebí as much as we do! If you aren’t entirely happy with your order, please contact us so we can help you out. Following European regulation, we now accept returns within 14 days of purchase for a refund or exchange. We will accept a return on Manebí items that are in new condition, unworn, unwashed and free of damages. Products must keep the original label and must be sent back inside the original packaging. Manebì will do a quality check of the returned product and will issue the refudn only if it meets the return policy conditions. Purchases must be made directly at Manebi.eu. If you purchased with another retailer, please contact them directly to coordinate a return. Only in case of a defective product, the return will be free of charge and Manebì will cover the whole amount. If you need further clarifications on our return policy, please contact our customer service.

7. How do I return a product?

When returning a product, fill-in the return module you receive inside the package, indicating the order number, your name and surname, the product code, the product name, the quantities you're returning and the reason of the return (wrong size, defective item, wrong product). Then, prepare the package with the product you want to return in its original packaging together with the return module. Finally, ship your return to:

manebì c/o gruppo sinergia
via artigianato 32, 37064
povegliano veronese (vr), italy


For orders from outside European Union, please write on the package "this is a ritorno in franchigia", specifying the invoice issued by the customs duties you paid to receive the package in case you had to pay duty charges.

Please contact our customer service for any additional doubt on how to return a product.

8. When will I receive the refund?

Before issuing the refund, the returned product must be received back at the warehouse. A quality check is then processed in order to see if the product  is  in new condition, unworn, unwashed and free of damages. If all the return policy requirements are met, we will issue the refund and you will receive it in a few working days. You will receive the refund in the same payment method used at the moment of the order.

Shipping & Returns

 

1. Does Manebí ship internationally?

Of course we do! We ship worldwide all over the world. Note that orders from outside European Union may suffer additional duty charges according to local custom regulation, while all European Union orders are free of additional duty charges.

International Orders

 

1. Where are Manebí manufactured?

Manebí espadrilles have a Spanish soul as they are made by expert craftsmen in La Rioja and an Italian touch as they are designed in Milan. Manebí espadrilles are handmade using century old techniques, which make each pair different and unique.

2. What do I do if my product arrived damaged or defected?

We are so sorry to hear that your product did not arrive in perfect shape! For purchases made on manebi.eu, please email us a description of the issue along with pictures and will be more than happy to assist you. If you purchased from a different website or retailer, please contact your place of purchase.

How we make them